Retail Sales Associate

8 hours ago

Monmouth, Monmouthshire, United Kingdom Majestic Wine Full time
About Majestic Wine

Majestic Wine is the UK's largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company has undergone an ambitious transformation and turnaround programme, resulting in record market share growth, a new and improved product range, and a new website.

The Role

We are seeking a dynamic and driven Sales Assistant to join our team at Majestic Wine Monmouth. As a Sales Assistant, you will be responsible for supporting the store team in driving sales performance and the day-to-day running of the store. You will deliver exceptional customer service and experience to optimise KPI performance.

Key Responsibilities
  • Drive store performance by maximising sales opportunities and supporting the team in meeting and exceeding targets through focusing on KPI delivery.
  • Deliver exceptional market-leading customer service to drive business growth through customer loyalty and repeat purchases.
  • Demonstrate a passion for product and offer a VIP concierge service to customers, actively contacting them with updates on products and tastings.
  • Sell the story, not the discount, and demonstrate and share your knowledge of our range with customers.
  • Take ownership of your wine knowledge and constantly learn about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride in the physical appearance and maintenance of your store, both internally and externally.
  • Involvement in all operational tasks required for the day-to-day running of the store, including delivering wine to customers, merchandising stock deliveries, and calling valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements that will optimise the operational running of the store and feed ideas back to your wider team.
  • Ensure you remain fully compliant, safe, and legal by following internal policies, processes, and completing mandatory training.
  • Be an example of Majestic's Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
  • As a key holder, you will understand the opening and closing compliance and be confident to operate the store without your management team.
What We Offer
  • Competitive salary
  • Up to 20% staff discount
  • Career development opportunities, including excellent in-house training schemes
  • Uniform provided
  • Access to Retail Trust, including Retail Rewards, discounted e-vouchers, and gift cards
  • Company sick pay scheme

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