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Retail Sales Associate

2 months ago

Monmouth, Monmouthshire, United Kingdom Majestic Wine Full time
About the Role

We are seeking a dynamic and ambitious individual to join our team as a Sales Assistant at Majestic Wine Monmouth. As a key member of our store team, you will play a vital role in delivering exceptional customer service and driving sales performance.

Key Responsibilities
  • Support the store team in driving sales performance and delivering an outstanding shopping experience for every customer.
  • Maximise sales opportunities and support the team in meeting and exceeding targets through focusing on KPI delivery.
  • Deliver exceptional customer service and experience to drive business growth through customer loyalty and repeat purchases.
  • Develop and maintain in-depth knowledge of our wine range to support WSET qualification and confidence in selling.
  • Take ownership of the physical appearance and maintenance of the store, both internally and externally.
  • Contribute to the day-to-day operational running of the store, including delivering wine to customers, merchandising stock deliveries, and calling valued customers to drive sales opportunities.
  • Identify opportunities to improve the operational running of the store and feed ideas back to the team for implementation.
  • Ensure compliance with internal policies, processes, and complete mandatory training.
  • Be an example of Majestic's Ways of Working and a source of support for more junior team members.
Requirements
  • Excellent time-management, delegation, and problem-solving skills.
  • Ability to deliver exceptional customer experience and service to every single customer.
  • Self-motivated and able to thrive when working alone and as part of a team.
  • Can-do attitude with a passion for seeing problems through to solutions.
  • Adaptable and resilient to meet the ever-changing demands of our business.
  • Excellent communication and time management skills.
  • Wine knowledge is beneficial, but passion to learn more is essential to pass level 2 WSET wine qualifications.
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What We Offer
  • Competitive salary.
  • Up to 20% staff discount.
  • Career development opportunities and excellent in-house training schemes.
  • Uniform provided.
  • Access to Retail Trust, including Retail Rewards, discounted e-vouchers, and gift cards.
  • Company sick pay scheme.