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Duty Manager

2 months ago

Weymouth, Dorset, United Kingdom Daish's Holidays Full time

About Us

Daish's Holidays is a fast-growing family-run holiday operator with 12 stunning hotels across the UK and a fleet of luxury coaches. We pride ourselves on providing the best value for money holidays in the market, with a strong focus on customer service excellence.

Our Core Values

We believe in delivering Clean and Comfortable Accommodation, Good Food, Great Entertainment, and Friendly Service to our guests. Our commitment to these values has earned us numerous awards, including 6 Tripadvisor Travellers' Choice Awards for 2023 and a nomination for the 2023 British Travel Awards for Best Company for UK Coach/Touring Holidays.

The Role

We are seeking an experienced Duty Manager to join our team. As a Duty Manager, you will be responsible for managing the day-to-day operations of our hotels, ensuring that our high standards of service and quality are consistently met.

Key Responsibilities

  • Manage the development and delivery of staff training and induction processes
  • Utilize EPOS systems in bars to optimize sales and customer experience
  • Manage difficult customers in an appropriate manner
  • Manage cash handling and cash management
  • Manage staff rotas and wages
  • Build and maintain good working relationships with fellow staff and members/customers
  • Manage and motivate staff

What We Offer

We offer a competitive salary of up to £31,200 per annum, based on 48 hours, working up to 6 days per week, plus incremental and performance pay reviews. We also offer continuous all-year-round employment, a supportive mental wellbeing and financial assistance package, and an extra paid day off for your birthday.

Benefits

  • Competitive salary
  • Incremental and performance pay reviews
  • Continuous all-year-round employment
  • Supportive mental wellbeing and financial assistance package
  • Extra paid day off for your birthday
  • Take your family on a Daish's holiday scheme for as little as £85 per holiday