Train Ticket Examiner

2 days ago


Clydebank, West Dunbartonshire, United Kingdom Blue Arroww Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Train Ticket Examiner. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring their safety and security while on board our trains.

Key Responsibilities
  • Check and issue tickets to passengers, ensuring accuracy and attention to detail.
  • Provide assistance to passengers with disabilities, including the use of a portable ramp.
  • Manage cash and card transactions, maintaining a high level of customer service at all times.
  • Patrol the train, dealing with overcrowding, travel disruptions, and customer issues in a professional and courteous manner.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with passengers and colleagues.
  • Previous experience in a customer-facing role, with a focus on cash handling and customer service.
  • Ability to work independently and as part of a team, with a strong commitment to delivering high-quality customer service.
  • Physical ability to lift and carry a portable ramp, weighing up to 15kg.
What We Offer
  • A competitive salary and benefits package, including a contributory final salary pension scheme and free and reduced-rate rail travel.
  • Ongoing training and development opportunities, including induction, customer service, commercial skills, first aid, fire safety, disability awareness, and conflict management.
  • A dynamic and supportive work environment, with a focus on diversity and inclusion.


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