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Senior Lettings and Community Manager
2 months ago
Cobalt Consulting (UK) Ltd is seeking a Senior Lettings and Community Manager to drive revenue growth and maximize occupancy in our Build To Rent/Co-Living scheme in West Surrey, Guildford.
This is a pivotal role that requires a strong sense of ownership, analytical skills, and excellent communication skills to lead the community and lettings teams and deliver exceptional customer service.
Key Responsibilities- Develop and implement sales and marketing strategies to attract and retain residents.
- Launch and manage marketing and lettings campaigns to meet occupancy and revenue goals.
- Monitor sales metrics, identify trends, and address opportunities or concerns.
- Forecast tenancy ends, quickly re-let units, and minimize void periods.
- Negotiate tenancy renewals and serve necessary legal notices.
- Identify revenue opportunities and coordinate with teams.
- Ensure affordable housing is let per planning requirements.
- Conduct competitor analysis and stay aware of market trends.
- Lead community and lettings teams for prospective resident viewings.
- Manage rent collection and arrears processes.
- Ensure compliance with council licenses and regulations.
- Lead and develop the on site Community and Leasing team.
- Provide training, mentorship, and guidance for team members.
- Ensure all training and legislative updates are implemented.
- Drive team retention and ensure target achievement.
- Foster team engagement and enthusiasm, especially during peak periods.
- Deliver exceptional customer service to maximize satisfaction and retention.
- Coordinate community events aligned with brand standards.
- Maintain customer feedback and satisfaction systems.
- Review customer surveys and implement improvement plans.
- Encourage resident involvement with local charities and volunteer initiatives.
- Promote community engagement and connections among residents.
- Maintain the building's reputation within the local community.
- Must be KPI-driven with a strong sense of ownership for sales performance.
- Strong analytical skills, budget management, and report writing experience.
- Proven track record in sales conversion.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Experience in co-living, PBSA, residential, or hotel sectors.
- Event program design and implementation experience.
- Detail-oriented and able to motivate teams.
- Excellent communication skills, verbal and written.
- Self-motivated with multi-tasking ability.
- Positive, results-driven, and adaptable.
- Able to plan, prioritize, and work proactively.
- Strong interpersonal skills and ability to build rapport.