Strategic Lettings and Community Lead

5 days ago

Guildford, Surrey, United Kingdom Cobalt Consulting (UK) Ltd Full time

Senior Lettings and Community Manager Role Summary

Cobalt Consulting (UK) Ltd is seeking a skilled Senior Lettings and Community Manager to drive revenue growth and create a thriving community in our Build To Rent/Co-Living scheme in West Surrey, Guildford.

This challenging position requires a results-driven individual with a strong analytical mindset, excellent communication skills, and a proven track record in sales conversion.

Key Responsibilities:

  • Develop and implement sales and marketing strategies to attract and retain residents.
  • Launch and manage marketing and lettings campaigns to meet occupancy and revenue goals.
  • Monitor sales metrics, identify trends, and address opportunities or concerns.
  • Forecast tenancy ends, quickly re-let units, and minimize void periods.
  • Negotiate tenancy renewals and serve necessary legal notices.
  • Identify revenue opportunities and coordinate with teams.
  • Ensure affordable housing is let per planning requirements.
  • Conduct competitor analysis and stay aware of market trends.
  • Lead community and lettings teams for prospective resident viewings.
  • Manage rent collection and arrears processes.
  • Ensure compliance with council licenses and regulations.
  • Lead and develop the on-site Community and Leasing team.
  • Provide training, mentorship, and guidance for team members.
  • Ensure all training and legislative updates are implemented.
  • Drive team retention and ensure target achievement.
  • Foster team engagement and enthusiasm, especially during peak periods.
  • Deliver exceptional customer service to maximize satisfaction and retention.
  • Coordinate community events aligned with brand standards.
  • Maintain customer feedback and satisfaction systems.
  • Review customer surveys and implement improvement plans.
  • Encourage resident involvement with local charities and volunteer initiatives.
  • Promote community engagement and connections among residents.
  • Maintain the building's reputation within the local community.

Requirements:

  • Must be KPI-driven with a strong sense of ownership for sales performance.
  • Strong analytical skills, budget management, and report writing experience.
  • Proven track record in sales conversion.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Experience in co-living, PBSA, residential, or hotel sectors.
  • Event program design and implementation experience.
  • Detail-oriented and able to motivate teams.
  • Excellent communication skills, verbal and written.
  • Self-motivated with multi-tasking ability.
  • Positive, results-driven, and adaptable.
  • Able to plan, prioritize, and work proactively.
  • Strong interpersonal skills and ability to build rapport.

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