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Customer Service Representative

2 months ago

Worksop, Nottinghamshire, United Kingdom AD WARRIOR Full time
About the Role

We are seeking a highly skilled and enthusiastic Learner Recruitment and Reception Officer to join our team at AD WARRIOR. As a key member of our customer service provision, you will provide a professional and high-quality service to internal and external customers.

Key Responsibilities
  • Ensure that all learners receive a positive experience when making course enquiries, whether in person, over the phone or via electronic communication.
  • Provide a professional reception service, including providing pre-entry information and advice to potential and existing customers, referring to specialists where appropriate.
  • Assist the Group to achieve their mission to provide skills for the future of students and the community through outstanding teaching and learning.
Requirements
  • Previous experience of working in a customer-facing role, ideally within an education setting.
  • Excellent communication skills, both written and verbal, with the ability to deal with a range of enquiries effectively.
  • Ability to work under minimal supervision, particularly during evening shifts.
  • Hold a Level 2 Literacy and Numeracy qualification (equivalent to GCSE) and a Level 3 in Information and Guidance, as well as a Level 2 Customer Service qualification (or be willing to work towards).
What We Offer
  • Access to local government pensions scheme.
  • Access to our gyms, restaurants, and salons.
  • Staff health and wellbeing and benefits schemes, including an in-house Occupational Health service.
  • Full, part-time, and flexible working hours available in many roles.
  • Parking available at all of our sites.
  • Fantastic career development opportunities, including funding for teacher training, apprenticeships, and industry-recognised qualifications.