Store Manager, Tommy Hilfiger Oxford
3 days ago
About the Role
We are seeking a highly motivated and experienced Store Manager to lead our Tommy Hilfiger Oxford store. As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store appearance and operations.
Key Responsibilities
- Partner with the store management team to achieve sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
- Identify opportunities to grow the business or improve performance.
- Foster a positive store experience by treating all customers and staff members fairly and consistently.
- Ensure "door to floor" best practices, visual merchandising directives, and standards for sales floor and back room are executed.
- Communicate regularly with the buying team to ensure correct stock levels and demographically correct stock is available.
- Analyze store-level reports and create action plans to improve results.
- Communicate with staff daily on individual sales goals, key performance indicators, store results, product sales, and other information to help them provide unparalleled service and achieve goals.
- Manage manpower planning, identification, recruitment, interviewing, hiring, and orientation processes.
- Provide training and coaching for employees and ensure it is documented.
- Lead weekly management meetings and other staff meetings, participate in, and contribute to regional meetings.
- Make commitments and decisions on available information even under stressful and changing conditions.
- Set challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
- Coordinate action plans while considering consequences and budget decisions.
- Convey clear ideas and goals, manage the implementation of those ideas, and manage measurable and achievable results.
- Create energy and excitement around shared goals and values.
About You
- You'll have progressive retail experience.
- You'll have store management experience in the service or retail industry.
- Extensive experience in connecting to consumers in a brand retailer is essential.
- You'll have previous retail operations, budgeting, planning, and sales experience.
- You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
- You'll be an effective communicator with the ability to cultivate belonging.
- You'll collaborate to win and recognize and celebrate the contributions and achievements of others.
- You'll be courageous in giving feedback that promotes positive behavioral change.
- You'll adapt fast and work with pace.
- You'll be energetic and inspire trust, showing a clear presence on the shop floor.
About PVH
PVH is a global apparel company with a rich history of growing brands and businesses with rich American heritages. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues. Our brands, Tommy Hilfiger and Calvin Klein, are internationally recognized for celebrating the essence of "classic American cool" style and bold, progressive ideals.
What We Offer
We understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind, and flexibility designed to support our associates – both at home and at work.
We are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.
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