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Service and Support Specialist

2 months ago

Northampton, Northamptonshire, United Kingdom Travis Perkins Full time

**Job Title:** Service and Support Specialist

**Location:** Office-based

**Job Summary:**

We are currently seeking a highly skilled Service and Support Specialist to join our Group Security Operations Centre team. As a Service and Support Specialist, you will be responsible for remotely supporting colleagues and third parties with CCTV data requests, assisting in the resolution of technical issues with intruder alarms and CCTV systems, as well as supporting colleagues within our Group Security Department.

**Key Responsibilities:**

  • Reviewing CCTV data requests and ensuring compliance with data protection regulations.
  • Communicating with colleagues, engineers, and contractors to resolve technical issues.
  • Performing general maintenance on CCTV and intruder alarm systems.
  • Liaising with keyholding contractors to ensure keys are held by responding security officers.
  • Managing false alarms from CCTV and intruder alarm systems.
  • Supporting the members of our in-house technical team.

**Requirements:**

The successful candidate will have the following:

  • Strong communication skills to effectively communicate with colleagues, engineers, and contractors.
  • The ability to work under pressure.
  • Good PC literacy skills.
  • Detail-oriented with the ability to document and maintain accurate records.
  • Ability to work well in a team and independently.
  • Strong problem-solving skills.
  • Familiarity with data protection regulations.

We offer comprehensive training to the successful applicant, however, experience in a similar technical and administrative support role, knowledge of intruder alarm and CCTV systems, and knowledge of business software applications are desirable traits.

This is a full-time role, offering 40 hours per week (Monday to Friday, 10:00-18:00).

The successful candidate will be based in our office and will work closely with other members of our security team.