Housing Options Specialist

4 weeks ago

London, Greater London, United Kingdom Voxconsultants Full time
Job Summary

We are seeking a skilled Housing Options Specialist to join our team at Voxconsultants. As a key member of our team, you will play a vital role in providing tailored advice on housing options, training, and employment to customers threatened with homelessness or living in private rent accommodation.

Your primary responsibility will be to respond effectively to prevent homelessness through advice, negotiation, mediation, or conciliation, or by securing immediate access to alternative accommodation. You will also be responsible for managing a caseload, maintaining accurate records, and meeting individual and service performance targets.

To succeed in this role, you will need to have a good knowledge of homelessness prevention and the public and private sector options available to people in housing need. You should also have experience working with councils and housing associations, as well as the ability to manage a varied caseload including landlord/tenant, mortgage arrears, welfare rights, and homelessness in the public and private sector.

Key Responsibilities
  1. Provide tailored advice on housing options, training, and employment to customers threatened with homelessness or living in private rent accommodation.
  2. Respond effectively to prevent homelessness through advice, negotiation, mediation, or conciliation, or by securing immediate access to alternative accommodation.
  3. Manage a caseload, maintain accurate records, and meet individual and service performance targets.
  4. Maintain and develop extensive knowledge of housing options, homelessness law and practice, and related fields including housing benefit and welfare rights.
  5. Deliver advice from drop-in services and attend advice and options surgeries and outreach sessions as required.
  6. Ensure the effective referral of all customers to partner service providers.
Requirements

We are looking for a skilled and experienced professional who has a good knowledge of homelessness prevention and the public and private sector options available to people in housing need. You should also have experience working with councils and housing associations, as well as the ability to manage a varied caseload including landlord/tenant, mortgage arrears, welfare rights, and homelessness in the public and private sector.

Contract

This is an initial 3 to 6 month contract with the opportunity to extend. You will be paid via PAYE via an umbrella company and will work Monday to Friday 9am to 5pm in a hybrid position.

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