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Patient Pathway Support/Receptionist
2 months ago
Job Summary
An exciting opportunity has arisen to join the Royal Berkshire NHS Foundation Trust as an Administrative Support Specialist - Patient Pathways. The post holder will be responsible for delivering an effective and efficient support service to the specialty/CAT teams, to assist in the provision of quality patient care.
Main Responsibilities
- To be responsible for the timely processing and distribution of all incoming mail and documents, ensuring they are date stamped upon arrival and processed according to established Standard Operating procedures (SOPs).
- To support Patient Pathway Coordinators with printing documents from various systems, including the medical transcription system.
- To check that all printed clinic and appointment letters are complete and accurately addressed, and escalate any that need correction to Patient Pathway Coordinators.
- To assist Patient Pathway Coordinators and APPCs to ensure all healthcare notes and diagnostic results are available for each patient at the beginning of the clinic session.
- To ensure all relevant documents are filed in patients' healthcare records according to local standards for turnaround time.
- To retrieve health records as requested by members of the team.
- To book and reschedule patient appointments as required.
- To respond to queries about appointment schedules as directed.
- To assist with booking services for patients' transportation.
About the Role
The job holder will display the agreed behaviors of the Directorate and the Trust, as encapsulated by the performance management and personal development documentation. The Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust.
Key Characteristics
The key purpose of this role is to deliver a 'world-class' service to the Trust. The job holder will be expected to deliver this level of service through personal conduct, personal responsibility, and the following key characteristics:
- To be proactive and responsive in providing administrative support to the specialty/CAT teams.
- To maintain accurate and up-to-date records and files, ensuring compliance with local standards and SOPs.
- To communicate effectively with patients, families, and professionals, providing assistance and reassurance as needed.
- To work collaboratively with the wider admin team to ensure the smooth registration of patients attending designated outpatient clinics.
