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Reservations Agent

2 months ago

London, Greater London, United Kingdom Regional Office United Kingdom Full time

Job Summary: We are seeking a highly skilled Reservations Agent to join our dynamic Customer Service team at Regional Office United Kingdom. As a Reservations Agent, you will be responsible for providing exceptional guest experiences, handling customer inquiries, and converting leads into bookings.

Key Responsibilities:

  • Provide Professional Guest Service: Engage with guests in a highly professional manner, ensuring a seamless and memorable experience.
  • Convert Leads into Bookings: Utilize your excellent communication skills to convert guest inquiries into bookings.
  • Accurate Reservation Management: Log reservations accurately into the system, ensuring timely and efficient processing.
  • Shift Pattern: Work a shift pattern of 5 out of 7 days a week, including weekends and bank holidays, with a monthly rota published in advance.

What We Offer:

  • Flexible Working Arrangements: Enjoy flexible access to salary through our Wagestream platform.
  • Generous Holiday Entitlement: Receive 30 days of holiday a year, inclusive of bank holidays, increasing with years of service.
  • Comprehensive Benefits Package: Enjoy exclusive discounts for PPHE & Radisson Hotels worldwide, Hotel Restaurants, and access to our Benefithub discount platform.
  • Supportive Work Environment: Work in an open and transparent communication culture, with a focus on employee well-being and development.