Property Services Supervisor

3 weeks ago

Birmingham, Birmingham, United Kingdom Bellrock Property and Facilities Management Full time

Facilities Operations Manager

At Bellrock, we leverage innovative technology to provide our clients with an experience that not only equips them with advanced property management systems but also ensures their peace of mind. Our approach is technology-driven and people-focused, making our team the cornerstone of our success. When you join Bellrock, you will have all the resources necessary to excel in your role, as our people are the essence of our organization.

We are looking for a committed Facilities Operations Manager to lead the delivery of top-tier hard and soft services at a prestigious property. In this position, you will align service delivery with the client's objectives while implementing Bellrock's policies to guarantee excellence. Your role will encompass coordinating and organizing facilities management services, managing contractors, overseeing the operational systems, handling contract modifications, managing invoicing, and generating comprehensive reports. Join us in upholding high standards and achieving outstanding results.

Your Impact

We believe that every position is crucial in providing peace of mind to our clients, regardless of the department. Each role contributes to our progress, and everyone has the potential to drive change. As a Facilities Operations Manager at Bellrock, you will:

Take charge of the Asset Sustainability Plan and Operational Plan in collaboration with the Technical Manager, updating actions on our sustainability platform. By utilizing tailored software solutions, you will enhance occupant comfort, optimize energy consumption, and streamline maintenance expenditures across our properties. You will regularly solicit feedback from building occupants to foster a culture of continuous improvement.

Your responsibilities will include participating in client meetings concerning projects, health and safety, and monthly service evaluations. You will efficiently manage both reactive and planned maintenance tasks through the operational system, ensuring all tasks are completed punctually and in accordance with contractual obligations. Accuracy and timeliness will be essential as you handle invoicing and financial reconciliations.

Working closely with contractors, you will oversee the quality of work, conduct inspections, and maintain detailed records. You will support various projects by collaborating with property management teams to prepare budgets, assist with monthly client reports, and perform regular site audits. Your proactive approach will involve managing outstanding actions, drafting reports, and ensuring compliance with environmental standards.

Above all, you will uphold Bellrock's commitment to health and safety, ensuring strict adherence to regulations while actively contributing to social impact initiatives and engaging building occupants through events and activities. Join us in delivering excellence and driving positive change in facilities management.

What You Need

If you are ready to be the driving force behind our business growth and success as a Facilities Operations Manager, you will need:

  • A positive attitude and a commitment to ethical practices.
  • Knowledge and experience in managing total facilities management contracts.
  • A passion for resolving challenges and enhancing service delivery.
  • Experience in a similar role delivering both soft and hard services.
  • An understanding of technology or a willingness to learn new systems.
  • Experience in facilities management projects.
  • A recognition of the importance of client relationships during periods of change.
  • A commitment to delivering sustainable and socially responsible building management.
  • Strong communication skills to engage with various stakeholders.
  • The ability to clearly articulate complex information.
  • Flexibility and adaptability in diverse situations, with an awareness of the impact on others.
  • A health and safety qualification.
  • Administrative support capabilities.
  • Experience in drafting and updating emergency plans and evacuation procedures.
  • Ensuring that occupants have access to proper utilities.
  • Supervising grounds staff and fostering positive behaviors.
  • Providing training for building staff as necessary.
  • Addressing complaints, issues, and requests from building tenants through effective communication.
  • Assisting with emergency response and evacuation procedures.
  • Conducting regular inspections of the building for signs of damage or wear.
  • Performing health and safety audits and risk assessments on contractors.
  • Welcoming visitors and possessing local knowledge of surrounding areas.

Working Arrangements

We promote flexible working practices that allow our employees to manage their hours and work remotely when their roles and business needs permit. In this position, the successful candidate will be required to work on-site. The standard working hours are Monday to Friday, with a one-hour paid lunch break.

What We Offer

Upon joining Bellrock, you can expect a comprehensive benefits package, including:

25 days of annual leave plus bank holidays, with an additional day as a token of appreciation.

A salary exchange pension scheme.

Life insurance coverage.

Paid sick leave.

Employee assistance and wellness programs.

Enhanced maternity, paternity, and adoption leave.

Salary sacrifice schemes for cycling to work and technology purchases.

Private medical insurance.

A holiday purchase scheme allowing for an additional 5 days of leave per year.

Discounts and offers designed to save money on everyday shopping and essentials.

A healthcare cash plan.

MotorSave Scheme.

A referral program for friends.

Bright-eyed initiatives.

Liftshare options.

Empowering You to Shine

We have always encouraged diverse perspectives, creating a workplace that values unique voices. Everyone is welcomed, included, and supported to be themselves and achieve more.

When you join us, you will find an inclusive environment that recognizes your contributions, offers extensive learning and development opportunities, promotes flexible and hybrid working, and supports your well-being. Our benefits are designed to make a meaningful difference in your life.

Ready to Begin Your Journey?

Our people are our passion, and we are dedicated to helping them shine. We provide the necessary support for you to have a fulfilling career with us, allowing you to advance in your professional journey. Together, we will grow our business. If you are prepared to embark on your career path with Bellrock, we are eager to welcome you. It is a vibrant and rewarding environment.

Apply today.

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