Assistant Manager

2 weeks ago

Leeds, Leeds, United Kingdom Tenpin Ltd Full time

About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at Tenpin Ltd. As a key member of our management team, you will be responsible for ensuring our customers have a great time when they visit us.

Key Responsibilities

  • Assume day-to-day responsibility for the operational management of the centre, ensuring seamless delivery of our services and exceptional customer experience.
  • Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service, exceeding customer expectations and driving loyalty.
  • Lead the team by example, ensuring everyone works together effectively to achieve our goals and objectives.
  • Support the delivery of the company strategy, contributing to the development and implementation of business plans and initiatives.
  • Deputise in the absence of the Deputy Manager, taking on additional responsibilities and ensuring continuity of operations.
  • Undertake ownership for own training and development to grow into the future role of Deputy Manager, staying up-to-date with industry trends and best practices.
  • Support the other Managers in the achievement of all budgets, targets, and KPIs, working collaboratively to drive business growth and success.
  • Provide support to the team in various departments as and when required, demonstrating flexibility and adaptability.
  • Take responsibility for ensuring that all policies, procedures, controls, and compliance areas are adhered to on a daily basis, maintaining a high level of integrity and professionalism.

Requirements

  • Minimum of 1 year's experience in a management role, ideally within leisure, hospitality, or retail.
  • Passionate about delivering exceptional customer service, with a focus on creating a positive and memorable experience for our customers.
  • Experience in leading and developing large teams, with a proven track record of success.
  • Determination, enthusiasm, and patience, with a strong work ethic and commitment to excellence.
  • Ambitious and wanting to progress, with a desire to take on new challenges and responsibilities.

What We Offer

  • Industry-leading bonus scheme, recognizing and rewarding outstanding performance.
  • Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays), providing a healthy work-life balance.
  • Enhanced Maternity, Paternity, Adoption leave, supporting our employees through life's milestones.
  • Tenpin Treats - Retailer discounts, Smart Tech, and Best Doctors, offering a range of benefits and perks.
  • Free Bowling for family and friends, providing opportunities for socializing and relaxation.
  • Free Food (when working 6 hours or more), catering to our employees' needs and preferences.
  • Medicash Health Care Cash Back Scheme, promoting employee well-being and health.
  • Employee Assistance Programme, offering confidential support and guidance.
  • Free counselling, providing access to professional help and advice.
  • Life assurance - 4 x annual salary, offering peace of mind and financial security.
  • A day off for your birthday, celebrating our employees' special day.
  • Long Service Awards, recognizing and rewarding loyalty and dedication.

Career Development

If you are looking for career development and growth, Tenpin Ltd is a great place to start. We continually strive to develop our network of impressive and highly successful sites, recognizing great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.

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