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Assistant Manager

2 months ago

Leeds, Leeds, United Kingdom Tenpin Ltd Full time

About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at Tenpin Ltd. As a key member of our management team, you will be responsible for ensuring our customers have a great time when they visit us.

Key Responsibilities

  • Assume day-to-day responsibility for the operational management of the centre
  • Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
  • Lead the team by example, ensuring everyone works together effectively
  • Support the delivery of the company strategy
  • Deputise in the absence of the Deputy Manager
  • Undertake ownership for own training and development to grow into the future role of Deputy Manager
  • Support the other Managers in the achievement of all budgets, targets and KPI's
  • Provide support to the team in various departments as and when required
  • Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis

Requirements

  • Have a minimum of 1 year's experience in a management role, ideally within leisure, hospitality or retail
  • Passionate about delivering exceptional customer service
  • Have experience in leading and developing large teams
  • Full of determination, enthusiasm and patience
  • Be ambitious and want to progress

What We Offer

  • Industry leading bonus scheme
  • Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays)
  • Enhanced Maternity, Paternity, Adoption leave
  • Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
  • Free Bowling for family & friends
  • Free Food (when working 6 hours or more)
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance - 4 x annual salary
  • A day off for your birthday
  • Long Service Awards

Career Development

We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.