Assistant Store Manager
2 days ago
Why Choose Reiss?
As a leading luxury brand, Reiss is committed to delivering exceptional customer experiences and driving business growth. Our continued success is built on the intrinsic sustainability, quality, and timeless elegance of our designs.
Our Retail Team
We're seeking an experienced Assistant Store Manager to join our team in Birmingham. As a key member of our retail team, you'll be responsible for ensuring the store delivers premium customer service, achieves targets, and drives commercial and operational excellence.
Key Responsibilities
- Oversee the day-to-day running of the store, ensuring a seamless customer experience
- Identify opportunities to drive sales and maximize profitability through effective merchandising and visual displays
- Achieve targeted Key Performance Indicators (KPIs) and exceed business goals
- Inspire and motivate the team to deliver exceptional service through regular training and coaching
- Implement and maintain effective operational processes, procedures, and administration
- Support with recruitment and conduct performance reviews
- Deputize in the absence of the Store Manager
Requirements
- Previous retail management experience at a similar level
- A passion for premium or luxury product, with a proven track record of increasing overall business performance
- Excellent customer service skills, with the ability to inspire and motivate the team
- Strong commercial product management skills, with the ability to flex between customer service, operational, technical, and visual elements
- Confidence working under pressure, with the ability to thrive in a fast-paced retail environment
- Self-motivated, focused, and driven to achieve team and individual goals
- Excellent people management skills, with the ability to bring the best out of the team
- Good written and verbal communication skills
What We Offer
- Seasonal business wear allowance
- Generous employee discount
- Rewarding bonus and commission structures
- Wellbeing and financial support through our Employee Assistance Programme
- Low monthly cost health support through our medical cash plan
- Fitness discounts
- Family-friendly policies, including enhanced parental pay
- 25 days annual leave
- Employee referral scheme
- Career development opportunities
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