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Audi Workshop Manager

2 months ago

Carlisle, Cumbria, United Kingdom Arnold Clark Group Full time
About the Role

We are seeking a highly organized and efficient Workshop Controller to join our team at Arnold Clark Group in Carlisle.

This is a full-time position, Monday to Friday 8am to 5:30pm, with alternative Saturdays 8am to 12pm.

Key Responsibilities
  • Manage and coach a team of vehicle technicians and apprentices to ensure targets and business objectives are met.
  • Oversee the completion of servicing work, ensuring it is carried out correctly, competently, and on time, with customer satisfaction in mind.
  • Ensure all working practices comply with company, DVSA, health and safety, and manufacturer policy.
  • Collaborate with colleagues and other departments to provide a seamless service for customers.
  • Schedule work to meet customer needs, taking into account workshop targets, job complexity, and part availability.
  • Provide estimates for servicing and repairs, setting realistic timescales.
  • Assist technicians with technical challenges and find effective solutions.
  • Accurately record technician time and write technical reports and recommendations.
Requirements
  • Relevant experience in the automotive industry, including previous workshop control or technician roles.
  • High levels of organization and accuracy.
  • Strong IT skills.
  • Excellent interpersonal skills and ability to communicate effectively with customers and colleagues.
  • Ability to lead by example and motivate the team to achieve targets and deliver high-quality work.
  • Capacity to create new work opportunities and sales in an honest and compliant manner.
What We Offer

In return for your skills and experience, you will receive a competitive salary, opportunities for further management and system training, and a rewarding bonus scheme. You will also enjoy one of the best employee benefits packages in the industry, including private healthcare, life assurance, and generous staff discounts.

Employment within the Arnold Clark Group is subject to satisfactory reference and disclosure checks.