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About Us
Brooklyn Travel is a leading travel company with a strong presence in Scotland and Northern Ireland. Our retail arm is a dynamic and varied department that encompasses travel sales, administration, product, and customer service functions.
Job Summary
We are seeking an experienced Travel Sales Expert to join our team as a Senior Travel Consultant. As a key member of our retail team, you will be responsible for providing exceptional travel advice and information to customers, supporting your colleagues with their bookings, and contributing to team goals and targets.
Key Responsibilities
- Have a deep understanding of major tour operator and airline products to match customer needs and continuously improve product knowledge.
- Represent the Brooklyn Travel Retail team, offering expert travel advice and information face-to-face, by email, and over the phone.
- Support colleagues with their bookings, ensuring processes are followed and all options are considered.
- Communicate professionally and confidently with customers, listening to their needs and finding the most appropriate travel solution.
- Book holidays using the correct process and systems, including flights, hotels, transfers, and excursions.
- Have the ability to tailor-make holidays and cruises to fit customer requirements.
- Maximize sales and customer experience by suggesting upgrades and additional products.
- Take payments for deposits, holidays, and other travel-related expenses in the correct and secure manner.
- Always look for innovative ways to generate new business.
- Take ownership and contribute to team goals and targets while striving to achieve maximum profit on individual sales.
Requirements
- Minimum of 3 years' experience in a travel sales environment.
- Good understanding of travel products, including tour operators and airlines, and knowledge and experience selling cruise and long-haul holidays.
- High standard of verbal and written communication skills.
- Confident in talking to customers both face-to-face and online.
- Ability to work in a challenging, fast-paced, sales environment.
- Ability to multi-task and prioritize.
- Strong customer service skills.
- Ability to work autonomously but also as part of a small team.
- Ability to be flexible and support other retail branches as required.
