Centre Manager
1 month ago
We are seeking a highly skilled and experienced Centre Manager to join our team at IN n OUT Autocentres. As a Centre Manager, you will be responsible for the overall management and leadership of your centre and team, ensuring exceptional customer service and driving sales targets.
Key Responsibilities:
- Drive sales targets and operating budgets
- Ensure quality and consistency of customer service
- Manage customer complaints efficiently
- Effectively manage the team and resources to build a strong reputation for our brand
- Manage stock and ordering requirements
- Be involved in the development of the Centre, including PR and marketing
Requirements:
- Minimum 2 years' experience in the automotive industry
- Previous management experience and a track record of managing customer relations
- Full driving licence
- Three years' management experience
About Us
IN n OUT Autocentres is a leading provider of vehicle servicing, MOTs, and repairs with 30 centres nationwide. We pride ourselves on our commitment to customer service and satisfaction, with a 100% customer satisfaction promise. Our team is trained and committed to ensuring exceptional customer service at every stage of the journey.
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Company Culture
We are a Which? Trusted Trader and proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with our customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which? Wi-Fi, Coffee, Comfortable Sofas Our client waiting lounges feature high-speed Wi-Fi, free beverages, child's play area, and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait. 75% Repeat Customers IN n OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction. We will never carry out any additional work unless authorised. Our team provides you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
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