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Administrative Support Specialist

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Connells Group Full time

Job Summary

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team in Milton Keynes. As a key member of our People Services Administration team, you will provide timely and effective administrative support to our colleagues, ensuring a positive experience at all times.

Key Responsibilities

  • Deliver high-quality administrative support to designated business units, ensuring all queries are resolved efficiently and effectively.
  • Ensure accuracy and attention to detail in all written documentation, with a maximum error rate of 5%.
  • Manage administrative requests within agreed service level agreements (SLAs), ensuring timely completion and resolution.
  • Take ownership of queries and issues, escalating to the Team Leader/Senior as necessary, and maintaining open communication throughout.
  • Quality-check transactions and documentation in real-time, ensuring no impact on SLAs and providing fast resolution to the business.
  • Process completed forms, ensuring appropriate authorization before contractual changes are actioned.
  • Develop a good understanding of the Right to Work process, particularly UK legalization.
  • Apply a working knowledge of systems to answer queries and resolve problems from colleagues.
  • Maintain a keen eye for detail, particularly in data input, drafting contractual documents, and reviewing team members' work.
  • Be flexible in approach to support other team members within the wider HR team, as needed.
  • Take ownership of tasks and see them through to resolution.
  • Proactively diarize Stakeholder Engagement calls to build relationships with the business, aiming for great feedback.
  • Contribute to leading daily huddles.

Requirements

  • Excellent communication and grammatical skills.
  • Excellent organizational skills, with the ability to work to deadlines and prioritize effectively.
  • Strong attention to detail.
  • Previous experience in a fast-paced environment.
  • Previous experience in an administrative role.

About Connells Group

Connells Group is one of the largest and most successful estate agency and property services providers in the UK, encompassing Countrywide. With a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services.

Equal Opportunities Employer

Connells Group UK is an equal opportunities employer, positively encouraging applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.