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Mortgage Collections Specialist
2 months ago
About the Role
We're seeking a skilled and empathetic individual to join our Mortgage Specialist team as a Mortgage Collections Specialist. As a key member of our team, you'll play a vital role in providing exceptional customer service to our members who are facing difficulties with their mortgage payments.
Your Key Responsibilities
- Agreeing affordable payment plans with customers and regularly reviewing existing payment agreements
- Working with professional third parties, such as solicitors and debt counsellors, to find resolutions for our customers
- Building relationships with our members and understanding their individual needs
- Providing clear, accurate, and friendly information to customers in a professional and efficient manner
About You
To be successful in this role, you'll need recent high-level customer service experience, strong communication skills, and the ability to handle challenging situations. You'll also need to be a strong, empathetic communicator with the confidence to hold sensitive conversations.
What's in it for You
- 25 days holiday a year plus bank holidays and the ability to buy/sell holiday
- Annual pay review
- Personal Pension scheme
- Annual Success Share scheme
- Large range of family-friendly schemes, including maternity, paternity, and shared parental leave
- Support with cost-of-living payments (until February 2023)
- Extensive well-being support
- My Lifestyle retail discounts
- Service recognition scheme
About Us
Coventry Building Society is a national society with local values and loyalty, and a caring family ethos. We're proud of our commitment to promoting a diverse and inclusive community, where you can succeed as your whole self.
We offer not only fulfilling jobs and exciting career opportunities but a place where everyone can belong and feel proud to work. As an employee, you'll have a great benefits package and be encouraged to take control of your career. We invest in our people, with regular opportunities for training and development.
Location
Coventry-Binley Business Park
