Mortgage Development Specialist

3 weeks ago


Coventry, Coventry, United Kingdom Coventry Building Society Careers Full time

About the Role:

We are seeking a skilled and customer-focused individual to join our Mortgage Intermediary Development team as a Mortgage Development Specialist. In this role, you will be the voice of Coventry Building Society, providing exceptional service to mortgage professionals, brokers, and intermediaries over the phone and through web chat.

Key Responsibilities:

  • Dealing with a diverse range of people, understanding their needs, and providing guidance and support.
  • Growing knowledge of mortgage policies and products to deal with enquiries and make informed decisions.
  • Working towards quality goals and measures, ensuring an exceptional telephone service.

What We Offer:

  • 25 days holiday plus Bank Holidays
  • Ability to buy and sell holiday allowance
  • Annual pay review
  • Personal pension
  • Annual Success Share scheme
  • Maternity, paternity and shared parental leave
  • Extensive wellbeing support
  • My Lifestyle retail discounts
  • Service recognition

Requirements:

  • Recent experience of working in a fast-paced, customer-focused role
  • Great communication skills and a passion for providing exceptional service


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