Slot Machine Specialist

3 weeks ago

Borehamwood, Hertfordshire, United Kingdom Buzz Group Limited Full time

Job Summary:

We are seeking a highly skilled and motivated Slot Machine Specialist to join our team at Buzz Group Limited. As a key member of our technical support team, you will be responsible for ensuring the smooth operation, maintenance, and repair of IT hardware and slot machines installed in our clubs.

Key Responsibilities:

  • Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.
  • Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.
  • Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.
  • Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.
  • Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.
  • Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.
  • Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.
  • Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.
  • Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.
  • Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.
  • Health & Safety: Ensure adherence to company Health & Safety policies.

Requirements:

  • Delivery of KPIs set by the IT/Field management teams.
  • Incident resolution in line with department SLAs.
  • Exceptional standards are kept within the club arcades during installations, removals, and maintenance.
  • Field-based driving to multiple sites is required.

Benefits:

  • 33 days annual leave (including bank holidays)
  • Options to buy additional leave
  • Annual company bonus scheme
  • Access to a wellbeing app for you and your family
  • Access to a mental wellbeing app approved by the NHS
  • Access to an online financial expert
  • Access to apprenticeships
  • Access to a digital learning platform
  • Refer a friend scheme
  • Life assurance
  • Company pension

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