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Field Service Engineer

2 months ago

Borehamwood, Hertfordshire, United Kingdom Buzz Bingo Full time
About the Role

We are seeking a highly skilled and motivated Field Service Engineer to join our team at Buzz Bingo. As a key member of our technical support team, you will be responsible for ensuring the smooth operation, maintenance, and repair of IT hardware and slot machines installed in our clubs.

Key Responsibilities
  • Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.
  • Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.
  • Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.
  • Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.
  • Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.
  • Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.
  • Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.
  • Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.
  • Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.
  • Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.
  • Health & Safety: Ensure adherence to company Health & Safety policies.
What You'll Achieve

As a Field Service Engineer specialising in Slot Machines, you will be responsible for ensuring the smooth operation, maintenance, and repair of IT hardware and slot machines installed in our clubs. Your expertise will be crucial in troubleshooting technical issues, providing timely resolutions, and delivering exceptional customer service to maintain high levels of customer satisfaction.

This role requires a blend of technical proficiency, customer-centric approach, and adaptability to dynamic work environments. You will aim to achieve:

  • Delivery of the KPI's set by the IT/Field management teams.
  • Incident resolution in line with department SLA's.
  • Exceptional standards are kept within the club arcades during installations, removals, and maintenance.