Business Development Representative

3 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom Brave Full time
Job Description

Job Title: Telesales Executive

Company: Brave

Location: Remote

Job Type: Full-time

Salary: £23,000 – £25,000 per annum

Hours: Monday to Friday, 09.00am – 17.00pm

Benefits:

  • Generous Holiday Allowance: 25 days of holiday plus bank holidays, increasing with length of service (pro-rated for part-time hours)
  • Free Parking: Free on-site parking.
  • Rural Office Location: Beautiful and rural office location.
  • Company Sick Days: Generous company sick days exceeding the statutory minimum.
  • Career Progression: Continuous opportunity for career progression and further qualifications.
  • Team Events: A friendly and social office, holding team events throughout the year.
  • Pension Contributions: Pension Contributions & Competitive Employee Benefits Schemes.
  • Life Insurance: Life Insurance.
  • Eye Tests: Free eye tests.
  • Health & Wellbeing Spending Account: Health & Wellbeing Spending Account: This can be used for a range of expenses, such as health support, fitness and sports activities.

About the Company:

We are a leading: We are one of the most trusted and reputable organisations in the insurance industry, consistently winning consumer awards for our excellent products and best-in-class customer service. With over a century of experience, we manage our clients from local offices, ensuring that community is at the heart of our business.

Cultural Principles:

  • We are accountable: We are accountable.
  • We develop ourselves and others: We develop ourselves and others.
  • We continuously improve our customer experience: We continuously improve our customer experience.
  • We have fun through work: We have fun through work.
  • We have a positive mindset: We have a positive mindset.

About the Role:

We are seeking a dynamic: We are seeking a dynamic and enthusiastic Telesales Executive to join our team. In this exciting role, you will play a crucial part in supporting the Agency's strategic goals by actively contributing to the growth and development of leads for our General Insurance and Financial Services products. Your friendly and proactive approach will be key in identifying new opportunities and fostering relationships that drive our business forward.

Main Responsibilities:

  • Proactive contact: Proactive contact with existing and prospective customers which is targeted, compliant and provides excellent customer service and leads to the generation of general insurance leads in line with set targets.
  • Manage CRM system: Manage our CRM system to identify opportunities in line with the business' growth ambitions and risk appetite, co-ordinate sales campaigns and distribute opportunities to the team.
  • Use CRM and work closely: Use CRM and work closely with the Office Manager to understand the team's workloads in order to establish suitable work allocation.
  • Provide excellent customer service: Consistently provide excellent levels of customer service in all interactions with potential and existing customers, delivering on promises, meeting their needs, and exceeding expectations.
  • Act as a positive role model: Always demonstrate high values of trust and integrity, acting as a positive role model in line with the Agency's policies and cultural principles.

Requirements:

  • Previous sales experience: Previous sales experience and or experience in a targeted and driven sales generating role and proven track record in delivering excellent customer service.
  • Excellent communication skills: Excellent communication skills both verbal and written.
  • GCSE in Maths and English: GCSE in Maths and English (A-C grade) or equivalent.
  • Excellent attention to detail: Excellent attention to detail and organisational skills.
  • Strong IT literacy: Strong IT literacy, proficient using MS Office Applications.
  • Able to manage own workload: Able to manage own workload and able to work effectively under pressure.
  • Great team working: Great team working and ability to build effective relationships through positive behaviours, honesty and integrity.
  • Focus on continuous improvement: Focus on continuous improvement.
  • Ability to use own initiative: Ability to use own initiative.
  • Demonstrate a strong commitment to quality: Demonstrate a strong commitment to quality by adhering to procedures and regulations with care, skill, and diligence.
  • Align well with our cultural principles: Align well with our cultural principles.

Desirables:

  • Knowledge of Commercial Insurance: Knowledge of Commercial Insurance.
  • Previous experience dealing with businesses: Previous experience dealing with businesses or high net-worth customers.
  • Own transport & full UK driving licence: Own transport & full UK driving licence.

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