Network Operations Specialist

3 weeks ago

London, Greater London, United Kingdom Cabinet Office Full time

Job Overview

The Prime Minister's Office plays a crucial role in enabling the Prime Minister to achieve the Government's key objectives and effectively communicate policies to various stakeholders, including Parliament and the public. The diverse teams at No10 leverage expertise from across the Civil Service and beyond to provide exceptional service while fostering a positive work environment.

Position Summary

We are seeking a Network Operations Engineer to join our dynamic and motivated technical Service Delivery team, situated at the core of UK Government operations.

This role offers a unique opportunity to engage in diverse and evolving tasks, ensuring that each day presents new challenges. You will be part of a supportive and inclusive environment, collaborating with a team composed of individuals from various technical and business backgrounds.

Your insights will be valued, and you will have the opportunity to influence the future network architecture of No10's IT and Telecoms services. Training opportunities will be available, along with technical and business support from experienced colleagues.

This position reports to the Head of ICT Service Delivery, where you will lead and collaborate with your team on the design, development, and maintenance of both internal and external network infrastructure and services.

Key Responsibilities:

  • Oversee and maintain network infrastructure components, including switches, routers, firewalls, and load balancers.
  • Monitor network performance to ensure system capacity, availability, and reliability.
  • Address network incidents, perform failover operations, and manage fault resolutions, collaborating with third parties as needed.
  • Implement best practices and procedures to maintain system security, including testing.
  • Design, procure, implement, and document both current and new solutions to enhance the resilience of the existing environment.
  • Assist the Head of ICT Service Delivery in developing network strategies and delivering projects that meet business requirements on time and within budget.

Daily Activities May Include:

  • Investigating and resolving service faults, implementing preventative measures, and advising on solutions.
  • Conducting network maintenance and system tasks, such as upgrades.
  • Ensuring network rooms are safe, secure, and utilized correctly, in collaboration with the team, FM, and Security.
  • Supporting, maintaining, and administering firewalls.
  • Acting as the primary contact for network infrastructure support requests.
  • Managing the procurement and oversight of services and equipment.
  • Mentoring and guiding less experienced team members to enhance their skills.
  • Staying informed about new practices and technological innovations.
  • Recommending improvements to system performance, security, and reliability.
  • Participating in the on-call support rota for the full team.
  • Engaging in various ad hoc technical, commercial, and business activities to support the team's objectives.

Important Considerations:

As with many organizations, we must maintain our services around the clock. Therefore, you may be required to work outside of regular hours, which is typically planned but can also be unplanned. Participation in an on-call rota is necessary, covering weekday evenings, nights, weekends, and public holidays.

Occasional travel to remote sites may be required, and there may be a need for national or international travel based on business needs, which could involve overnight stays.

Essential Experience and Skills:

  • Demonstrated technical experience in server and network administration within medium to large enterprise environments.
  • In-depth knowledge of LAN/WAN/VLAN, TCP/IP, UDP, networking infrastructure, and firewalls.
  • Comprehensive understanding of communication and routing protocols.
  • Experience in network design and installation.
  • Strong working knowledge of industry best practices related to IT infrastructure and security.
  • Hands-on experience with network devices, including routers, switches, firewalls, and load balancers.
  • Firewall configuration and support, including traffic flow, dynamic routing, and log analysis.
  • Proficiency in network and hardware troubleshooting, root cause analysis, and resolution.
  • Excellent written and verbal communication skills, capable of conveying complex technical concepts to non-technical stakeholders.
  • Strong problem-solving abilities, utilizing sound judgment to make risk-based decisions on high-profile and complex issues promptly.
  • CCNP or JNCIS-SP/JNCIP-SP certifications or equivalent qualifications.

Desirable Experience and Skills:

  • Recognized higher education in an IT-related field.
  • Network Security qualifications.
  • Familiarity with legislation relevant to Government/Public Sector IT.
  • First-line support experience for Windows and Mac devices, iPhones, Microsoft Office 365, and printing services.

Additional Information:

At least 60% of your working time should be spent at your primary workplace, although attendance at other locations for official business will also count towards this requirement.

Licenses:

- Driving License

Qualifications:

CCNP or JNCIS-SP/JNCIP-SP certifications or equivalent.

Behaviors:

We will assess you against these behaviors during the selection process:

  • Managing a Quality Service
  • Communicating and Influencing
  • Making Effective Decisions
  • Delivering at Pace

Technical Skills:

We will evaluate you against these technical skills during the selection process:

  • Network technical questions

Benefits:

In addition to a competitive salary of £44,500, the Cabinet Office contributes £12,015 towards your membership in the Civil Service Defined Benefit Pension scheme. Other benefits include:

  • Learning and development tailored to your role.
  • A flexible working environment.
  • A culture that promotes inclusion and diversity.
  • An attractive pension scheme with benefits for dependents and average employer contributions of 27%.
  • A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30 days.

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