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Network Support Specialist

2 months ago

London, Greater London, United Kingdom Get Recruited Full time
Job Overview

**Network Support Specialist**

We are seeking an experienced Network Support Specialist to join our team at Get Recruited. As a Network Support Specialist, you will be responsible for providing 2nd and 3rd line support to customers, monitoring ongoing tickets, and troubleshooting complex network issues.

Key Responsibilities

  • **Provide Technical Support**: Offer expert technical support to customers, resolving network-related issues in a timely and efficient manner.
  • **Monitor and Analyze**: Continuously monitor network performance and analyze data to identify areas for improvement.
  • **Collaborate with Team**: Work closely with the IT Manager and other engineers to ensure seamless network operations and implement best practices.
  • **Design and Implement**: Design and implement network configurations, including network diagrams, to ensure optimal network performance.
  • **Vendor Management**: Manage vendor relationships, escalating issues as necessary to ensure timely resolution.

Requirements

  • **Experience**: Proven experience in a Network Support Engineer, IT Support Engineer, 2nd Line Support, 3rd Line Support, or other Service Desk role.
  • **Juniper Networks**: Must have experience with Juniper Networks, with a strong understanding of their products and solutions.
  • **Technical Skills**: Excellent knowledge of Microsoft 365, Microsoft Azure, and Windows 10, with the ability to troubleshoot complex technical issues.
  • **Communication**: Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers and technical teams.

About Get Recruited

Get Recruited is a reputable and expanding business, proud to be working with a variety of clients across the industry. We are committed to providing exceptional service and support to our clients, and we are seeking a talented Network Support Specialist to join our team.