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Customer Service Coordinator

1 month ago

Wilmslow, Cheshire East, United Kingdom Adecco UK Limited Full time
Customer Service Administrator

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate processing of customer orders, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Process customer orders and prepare necessary information packs
  • Create customer invoices with specific requirements
  • Reconcile financial documentation and ensure authorization and control
  • Collaborate with internal departments to resolve issues and clarify queries
  • Manage customer terms and payment methods
  • Handle customer payments and ensure accuracy
  • Coordinate installations with partners and update systems accordingly
  • Manage incoming orders and distribute them to relevant recipients
  • Maintain a tidy and organized workspace
  • Provide support during staff holidays and absences
Requirements:
  • Good knowledge of Microsoft Office applications, including Word, Outlook, and Excel
  • Basic IT skills
  • Familiarity with the SAP system or willingness to learn
  • Excellent communication and interpersonal skills
  • Strong attention to detail and organizational abilities
  • Ability to adapt to varying business needs and cover for team members when necessary
  • Friendly and professional demeanor when interacting with clients, visitors, and colleagues
What We Offer:

We offer a dynamic and inclusive work environment, opportunities for personal and professional growth, and a competitive salary package. If you are a motivated and customer-focused individual looking to take your career to the next level, we encourage you to apply for this exciting opportunity.