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IT Support Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Frontline Group Full time
About the Position

Are you an IT Support expert seeking your next opportunity? Do you thrive in a setting that encourages professional growth and skill enhancement? If this resonates with you, consider joining us as our next IT Support Specialist.

Role Overview

As an IT Support Specialist, your primary responsibility will be to deliver first-rate technical assistance to users facing various hardware, software, and peripheral issues. You will also manage, document, and resolve service desk inquiries promptly in alignment with service level agreements.

We are looking for a candidate with outstanding analytical abilities to identify, assess, and resolve intricate technical challenges, or escalate them to the appropriate IT personnel when necessary.

Your key responsibilities as an IT Support Specialist will include:

Delivering Technical Assistance: Address and resolve technical support inquiries from business clients, ensuring exceptional customer satisfaction.

Diagnosing Issues: Efficiently identify and troubleshoot hardware, software, and network complications using various tools and methodologies.

Creating and Updating Documentation: Develop thorough and accessible technical documentation, ensuring it remains current and beneficial for team members and users.

Following Established Protocols: Adhere to defined service desk protocols and procedures to guarantee consistent and high-quality service delivery.

Managing Support Requests: Prioritize and manage multiple support requests in a fast-paced environment, ensuring timely resolutions.

Required Skills
  • Strong foundational IT knowledge and analytical capabilities
  • Excellent customer service orientation
  • Polished communication skills and strong interpersonal abilities
  • Enthusiasm and a willingness to learn
  • Meticulous attention to detail with a systematic approach
About Frontline Group

The Frontline Group encompasses Frontline, Seymour, Gold Key Media, and Routes to Retail. We are the UK's premier retail sales, marketing, and distribution organization, primarily operating in the dynamic sectors of publishing and home entertainment.

Our esteemed clients include publishers of renowned magazine titles such as Radio Times, Good Housekeeping, TV Choice, Heat, Top Gear, Grazia, Vogue, Slimming World, Cosmopolitan, Empire, National Geographic, and many more. We also collaborate with major film studios to manage their DVD presence within the grocery retail sector and are expanding our reach into categories like books and music.

As a distributor, we work closely with UK and international retailers, wholesalers, and other supply chain entities to fulfill our clients' sales, marketing, and distribution goals. Through our brand targeting and audience engagement agency, Gold Key Media, we devise sampling and marketing solutions and manage brand placement initiatives across various sectors globally.

Owned by two of the world's leading publishing firms, Bauer Media and Immediate Media Company (Hubert Burda Media), the Frontline Group offers opportunities for career advancement across diverse businesses and functions, including brand marketing, sales, analytics, finance, IT services, supply chain, and publishing. We are committed to nurturing our talent and have a proven track record of supporting and mentoring our colleagues, many of whom have progressed within our organization.

Our teams consist of some of the most skilled and respected professionals in the industry, recognized as experts in their respective fields. At the Frontline Group, we celebrate diversity and ensure that everyone feels welcomed, valued, and trusted for their authentic selves.

All our positions offer a flexible hybrid working arrangement, blending in-office and remote work.

Diversity & Inclusion

Bring Your Authentic Self to the Interview

Diversity and inclusion are integral to our ethos. We strive to ensure that our selection processes are transparent and equitable, providing a level playing field for all candidates. If you require any adjustments during the interview process, please feel free to reach out to us, and we will be happy to accommodate your needs confidentially.

Employee Benefits

At the Frontline Group, we provide excellent development opportunities, enhanced family-friendly leave, and a variety of salary sacrifice flexible benefits tailored to your lifestyle. Benefit options include private medical insurance, holiday purchase, and a tech scheme, among others.

Additionally, we offer:

  • 25 days of annual leave plus bank holidays (pro rata)
  • A contributory pension scheme
  • Life assurance and income protection
  • Executive coaching and mentoring available to all
  • Access to our EPIC approach to talent development
  • Flexible hybrid working arrangements
  • Two paid volunteering days each year
  • Additional discretionary leave and loyalty programs
  • Confidential Employee Assistance Programme
  • On-site gym and parking facilities