Guest Liaison Officer

5 days ago


Hereford, Herefordshire, United Kingdom OCS Group Full time

About the Role:

We are seeking a highly skilled and experienced Guest Liaison Officer to join our team at OCS Group. As a Guest Liaison Officer, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our facilities.

Key Responsibilities:

  • Patrolling and Monitoring: You will be responsible for patrolling our facilities, including malls, service areas, and public spaces, to ensure the safety and security of our guests.
  • Incident Management: In the event of an incident, you will be responsible for diffusing the situation and preventing further occurrences.
  • Communication and Customer Service: You will be the primary point of contact for our guests and will be responsible for providing exceptional customer service and resolving any issues that may arise.
  • Health and Safety: You will be responsible for maintaining a safe and healthy environment for our guests and staff, including enforcing health and safety regulations and procedures.
  • Shift Management: You will be responsible for managing the shift, including controlling the radio communication, monitoring CCTV cameras, and managing the control room.
  • First Aid and Emergency Response: You will be responsible for providing first aid and responding to emergency situations, including evacuating the premises if necessary.
  • Reporting and Record Keeping: You will be responsible for maintaining accurate records and reporting any incidents or issues that may arise.

Requirements:

  • SIA Licence: You will need to hold a valid SIA licence for CCTV and Security Guarding.
  • Experience and Skills: You will need to have experience of working in a customer-facing role and have excellent communication and interpersonal skills.
  • IOSH Training: IOSH training is desirable but not essential.

About OCS Group:

OCS Group is a leading facilities management company providing a range of services, including cleaning, catering, security, and technical services. We have a turnover of £1.5bn and operate across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which we operate.



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