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Customer Service Representative

2 months ago


Nayland Road, United Kingdom East of England Coop Full time
{"title": "Customer Service Assistant", "description": "About the Role

We are seeking a Customer Service Assistant to join our team at the East of England Co-op. As a Customer Service Assistant, you will play a vital role in delivering high standards of customer service, availability, and presentation, compliance, and engagement with our local community.

You will work as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Key Responsibilities:

  • Supporting the store to deliver high standards of customer service
  • Working as part of a diverse and motivated team of colleagues
  • Engaging with our local community
  • Supporting the ongoing growth and evolution of our business

What We Offer:

  • Competitive rates of pay
  • 20% discount in our food stores, along with other discounts across our family of businesses
  • 22 days holiday (plus bank holiday entitlement) which increases with service
  • 5% employer pension contribution
  • Death in service benefit
  • Access to our colleague communications app, The Loop
  • Enhanced* family leave and pay arrangements
  • Opportunities to grow, with award-winning training and apprenticeship programmes
  • Great deals and discounts across 100's of high street and online retailers
  • Financial wellbeing support, including Wagestream

Why Join Us?

We recognize the challenges people face trying to balance commitments both in and out of the workplace. We aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

Salary: £11.50 per hour

Location: Nayland Road, Mile End, Colchester, CO4 5EQ

", "lang_code": "en-US"}