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Hub Support Assistant

2 months ago

Haywards Heath, West Sussex, United Kingdom West Sussex County Council Full time
About Us

West Sussex County Council is a dynamic organization that provides essential services to over 850,000 residents daily. Our Early Help Service is dedicated to supporting children, families, and young people to achieve their full potential. We recognize the importance of early intervention in shaping positive outcomes for children as they grow and develop.

The Opportunity

We are seeking a Hub Support Assistant to join our Early Help Service team. As a key member of our team, you will play a vital role in ensuring our family hubs are safe, welcoming, and accessible for families, children, and young people. Your primary responsibilities will include providing information, advice, and guidance on a range of issues, as well as offering practical support to families experiencing crisis.

Key Responsibilities
  • Provide excellent customer service and interact effectively with the public, families, and young people.
  • Work collaboratively with colleagues to deliver a high-quality service to families and young people.
  • Assist in maintaining effective partnerships with local organizations and external bodies.
  • Help provide a safe and welcoming space for young people through the Find It Out (FIO) offer.
  • Signpost families and young people to local services and support.
Requirements
  • GCSEs with A-C (9-4) passes in Maths and English, or equivalent qualification or experience.
  • IT qualification or equivalent experience demonstrating good working knowledge of IT systems and procedures.
  • Level 3 Information, Advice, and Guidance qualification (desirable).
  • Experience of dealing with the public and providing excellent customer service.
  • Experience of team working and delivering child or family support services (desirable).
What We Offer

As an employer, we recognize the importance of our employees and strive to create a supportive and dynamic working environment. In addition to a competitive salary, you will have access to a range of benefits, including a healthy work-life balance and opportunities for professional development.