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Salesforce Field Service Consultant

2 months ago

Leeds, Leeds, United Kingdom Alscient Full time

Job Opportunity

About Alscient

Alscient is a leading provider of innovative solutions, offering a dynamic and supportive environment for career growth and development.

Job Summary

We are seeking an experienced Salesforce Field Service Consultant to join our team. As a Field Service Expert, you will be responsible for providing technical expertise and guidance to clients, leveraging your knowledge of the Salesforce Field Service product.

Key Responsibilities

  • Provide technical support and guidance to clients on Salesforce Field Service configuration and implementation.
  • Develop and maintain in-depth knowledge of Salesforce Field Service features and capabilities.
  • Collaborate with cross-functional teams to deliver high-quality solutions and services.
  • Conduct training and workshops to enhance client skills and knowledge.
  • Stay up-to-date with industry trends and best practices, applying this knowledge to improve client outcomes.

Requirements

  • At least two years' experience as a Salesforce Field Service technical consultant.
  • Experience installing SFS managed package and configuration using guided setup.
  • A strong understanding of SFS scheduling, optimization configuration, out-of-box capabilities and configuration of scheduling policies, work rules & service objectives.
  • An understanding of SFS resource management, including contractors, timesheets, operating hours, shifts, primary and secondary territory setup, inventory management (return, request & track).
  • An understanding of Field Service mobile app capabilities, including offline architecture, capabilities and how to complement it with supporting architecture including Salesforce Mobile app and third-party mobile applications.
  • Worked with SFS architecture, work order, service appointment life cycle, bulk scheduling, dispatch, un-scheduling, preventive maintenance and configuration of dispatcher Gantt
  • The capability to integrate via API in and out of Salesforce.
  • Salesforce Field Service Consultant certification would be advantageous.
  • The experience and ability to own the solution and provide architectural oversight throughout the project.
  • Experience in scoping, planning, and presenting project plans.

What We Offer

  • A competitive salary and benefits package.
  • A comprehensive training program to enhance your skills and knowledge.
  • A collaborative and dynamic work environment.
  • Opportunities for career growth and advancement.