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IT Operations Manager
2 months ago
3RD LINE SUPPORT / IT OPERATIONS MANAGER
Key Highlights:
- Competitive salary up to £45k
- Experience in a Managed Service Provider (MSP) environment is crucial
- Office-based role
- Combination of project management and business-as-usual tasks
- Lead a proactive team in a dynamic, client-oriented setting
- Exposure to diverse technologies
About the Company:
Searchability® is a distinguished Managed Service Provider recognized for delivering cutting-edge IT solutions to a varied clientele. The company is committed to excellence in Microsoft technologies and aims to provide outstanding service. In light of ongoing expansion, they are seeking a seasoned 3rd Line / IT Operations Manager to enhance their service delivery.
Benefits:
- Attractive remuneration package and comprehensive benefits
- Opportunities for professional development and career advancement
- Supportive and collaborative workplace culture
- Continuous training and development initiatives
- Exposure to advanced technologies
Role Responsibilities:
- Oversee the 3rd line support team, offering expert advice and resolving intricate technical challenges
- Manage projects such as Office 365 migrations
- Supervise the deployment and upkeep of Microsoft-based solutions, including Azure, Office 365, and Windows Server environments
- Optimize IT infrastructure to ensure high availability and performance of services
- Engage with clients to comprehend their IT requirements and deliver customized solutions
- Establish and enforce IT policies and procedures to maintain compliance and security
- Guide and develop junior team members, promoting a culture of ongoing learning and enhancement
Essential Skills:
- Extensive knowledge of Microsoft technologies, including Azure, Office 365, and Windows Server
- Demonstrated experience in a 3rd line support or IT management role within a Managed Service Provider setting
- Strong analytical and problem-solving capabilities
- Excellent communication and leadership skills
- Familiarity with virtualization technologies (e.g., Hyper-V, VMware)
- Understanding of networking principles and equipment (e.g., routers, switches, firewalls)
To Be Considered:
Interested candidates are encouraged to apply through the appropriate channels. By submitting your application, you consent to the processing of your information in relation to this vacancy.
Key Skills:
Microsoft Azure, Office 365, Windows Server, 3rd Line Support, IT Management, Hyper-V, VMware, Networking, Managed Service Provider experience.
