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    Job Title: Account Management Team LeadThe role of the Account Management Team Lead is to oversee a team of Account Managers and collaborate with the Head of Department to drive the success of the SMB Account Management Team. Key responsibilities include coaching AMs on commercial and client-facing best practices, managing team performance, and ensuring the...

Account Management Team Lead

2 months ago

London, Greater London, United Kingdom Deliveroo Full time
Job Title: Account Management Team Lead

The role of the Account Management Team Lead is to oversee a team of Flemish speaking Account Managers and collaborate with the Head of Department to drive the SMB Account Management Team to success. Key responsibilities include assisting AMs through coaching on commercial and client-facing best practices, managing resources and prioritizing workloads, and establishing a performance management framework for the team.

Key Responsibilities:
  • Manage a team of 10-15 Account Managers with varying levels of expertise
  • Responsible for recruitment, reward, and development of team members
  • Establish a performance management framework for the team
  • Coach team members through regular 1:1 and bi-annual reviews to identify and address development needs
  • Monitor team performance and output through use and analysis of performance and quality data
  • Partner with Learning and Development to ensure content of training materials and programmes is of maximum value to staff
  • Represent the SMB Account Management team and SMB Department on projects and other ad hoc assignments
  • Provide accurate management information reports within deadlines to assist management and other departments in meeting their goals
Requirements:
  • Demonstrated management role of 2 years +
  • Experience managing teams of over 10 people
  • Experience within an Account Management or Sales Management environment at a supervisory level
  • Excellent planning and technical skills, including experience with Salesforce
  • Fluency in Flemish and English
About Deliveroo:

At Deliveroo, we prioritize our employees' welfare and offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. We believe in creating a workplace that represents the world we live in and values diversity. If you're passionate about food and want to be part of a fast-growing startup, we encourage you to apply.