Account Director
5 days ago
We are seeking a highly motivated and experienced Account Director to join our dynamic Sales team at The Belfry Hotel and Resorts. As a key member of our team, you will play a vital role in representing all areas of our renowned resort and driving revenue growth.
Key Responsibilities- Manage an existing local account portfolio of both corporate and agents
- Actively prospect for new business opportunities within the defined customer segment, aligned with The Belfry's business plan
- Drive revenue growth, and win additional events from all segments at The Belfry, supporting the conversion of sales leads through effective communication, conduct site visits, and provide exceptional customer service
- Actively promote The Belfry through participation at industry exhibitions, client events, local networking opportunities, and familiarisation visits
- Identify and seize opportunities for profit, client value creation, and innovative solutions
- Provide support and collaborate with the on-site Events Team
We are committed to your professional growth and success. The ideal candidate for this role will have a proven track record in hotel sales & account management with a minimum of 2 years sales experience within the hotel industry. Be able to demonstrate success in developing and maintaining client relationships. Working within a large sales team, you will be a collaborative and supportive team player, with the ability to bring positivity and energy to help continue the team's success.
In addition, you will have:
- Familiarity with industry exhibitions, networking events, and client engagement
- Excellent verbal and written communication skills, with the ability to engage and influence a wide range of stakeholders
- The ability to conduct effective resort visits, understanding and addressing client requirements
- Experience in utilising relevant software and systems such as Sales Force and Delphi and Opera
- The ability to represent the company at industry associations and events
- A passion for achieving targets and exceeding expectations
- Strong analytical skills to evaluate performance, identify areas for improvement, and develop effective strategies
- The ability to manage a portfolio of accounts, drive revenue growth, and maximise profitability
- Knowledge of venues within the UK with whom the Resort competes
We offer a range of benefits to support your well-being and career development, including:
- Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
- Team social events throughout the year
- Belfry-wide wellness programme with external speakers, focusing on 'mind, body & soul'
- The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
- Wage stream access to all employees – track earnings, saving accounts, and access to wages when you want
- Healthcare schemes: life assurance, 24-hour GP, health cash-plans
- Employee Assistance Programme
- The Belfry is committed to the Hotelier's Charter, demonstrating our commitment to our people
We value our team members and show our appreciation through:
- Long service awards
- Additional paid holiday for long service
- Reward Vouchers
- Free meals on shift in our canteen
- Annual Belfry awards
- Team appreciation events
- Fantastic resort discounts across restaurants, bars, retail, and golf
- Bed & Breakfast from £35 per room
- Free staff parking
- Subsidised taxi service for those who don't drive
- Live-in accommodation for up to 3 months
- Relocation bonuses
We are committed to developing our team through:
- Excellent training and career opportunities
- Internal career pathways programmes
- Access to The Belfry Campus Learning
- Commitment to developing our team through apprenticeship programmes
We are dedicated to making a positive impact through:
- Belfry ESG committee, dedicated to delivering an environmentally sustainable business
- Supporting industry, local and national charities
- Pledges made on 'Make Good Grow', offering our team's expertise and support to good causes
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