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Account Director

2 months ago

Sutton Coldfield, Birmingham, United Kingdom The Belfry Hotel and Resorts Full time
About The Belfry Hotel and Resorts

We are seeking a highly motivated and experienced Account Director to join our dynamic Sales team at The Belfry Hotel and Resorts. As a key member of our team, you will play a vital role in representing all areas of our renowned resort and driving revenue growth.

Key Responsibilities
  • Manage an existing local account portfolio of both corporate and agents
  • Actively prospect for new business opportunities within the defined customer segment, aligned with The Belfry's business plan
  • Drive revenue growth, and win additional events from all segments at The Belfry, supporting the conversion of sales leads through effective communication, conduct site visits, and provide exceptional customer service
  • Actively promote The Belfry through participation at industry exhibitions, client events, local networking opportunities, and familiarisation visits
  • Identify and seize opportunities for profit, client value creation, and innovative solutions
  • Provide support and collaborate with the on-site Events Team
About You

We are committed to your professional growth and success. The ideal candidate for this role will have a proven track record in hotel sales & account management with a minimum of 2 years sales experience within the hotel industry. Be able to demonstrate success in developing and maintaining client relationships. Working within a large sales team, you will be a collaborative and supportive team player, with the ability to bring positivity and energy to help continue the team's success.

In addition, you will have:

  • Familiarity with industry exhibitions, networking events, and client engagement
  • Excellent verbal and written communication skills, with the ability to engage and influence a wide range of stakeholders
  • The ability to conduct effective resort visits, understanding and addressing client requirements
  • Experience in utilising relevant software and systems such as Sales Force and Delphi and Opera
  • The ability to represent the company at industry associations and events
  • A passion for achieving targets and exceeding expectations
  • Strong analytical skills to evaluate performance, identify areas for improvement, and develop effective strategies
  • The ability to manage a portfolio of accounts, drive revenue growth, and maximise profitability
  • Knowledge of venues within the UK with whom the Resort competes
Belfry Benefits

We offer a range of benefits to support your well-being and career development:

  • Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
  • Team social events throughout the year
  • Belfry-wide wellness programme with external speakers, focusing on 'mind, body & soul'
  • The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
  • Wage stream access to all employees – track earnings, saving accounts, and access to wages when you want
  • Healthcare schemes: life assurance, 24-hour GP, health cash-plans
  • Employee Assistance Programme
  • The Belfry is committed to the Hotelier's Charter, demonstrating our commitment to our people
Showing Some Appreciation

We value our team members and show our appreciation through:

  • Long service awards
  • Additional paid holiday for long service
  • Reward Vouchers
  • Free meals on shift in our canteen
  • Annual Belfry awards
  • Team appreciation events
  • Fantastic resort discounts across restaurants, bars, retail, and golf
  • Bed & Breakfast from £35 per room
  • Free staff parking
  • Subsidised taxi service for those who don't drive
  • Live-in accommodation for up to 3 months
  • Relocation bonuses
Learning & Development

We are committed to developing our team through:

  • Excellent training and career opportunities
  • Internal career pathways programmes
  • Access to The Belfry Campus Learning
  • Commitment to developing our team through apprenticeship programmes
Making a Difference

We are dedicated to making a positive impact through:

  • Belfry ESG committee, dedicated to delivering an environmentally sustainable business
  • Supporting industry, local and national charities
  • Pledges made on 'Make Good Grow', offering our team's expertise and support to good causes