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Medical Receptionist
2 months ago
About the Role
We are seeking a highly organized and customer-focused Medical Receptionist to join our team at Bourne Galletly Practice. As the first point of contact for patients and visitors, you will play a vital role in ensuring a smooth and efficient experience for everyone who walks through our doors.
Key Responsibilities
- Welcome patients and visitors, checking them in and ensuring they know where to go.
- Direct patients to submit requests for assistance via the NHS App or our website, or complete requests on their behalf using our AccuRx Total Triage solution.
- Book routine nursing appointments and recalls, ensuring all necessary information is recorded.
- Receive and make calls, diverting calls and taking messages as needed, while maintaining confidentiality.
- Monitor the efficiency of our appointment system and ensure a smooth flow of patients through waiting rooms.
- Respond to patient queries and requests for assistance, providing clear and concise information.
- Advise patients of relevant charges for private services, accept payments, and issue receipts.
- Ensure new patient registration forms are completed accurately and register patients on our system as quickly as possible.
- Manage Workflow, Tasks, and Emails, dealing with them accurately and promptly.
- Keep Reception and waiting areas clean and tidy.
- Pass on information regarding unresolved or urgent problems at the end of each working day.
- Adhere to end-of-day procedures, ensuring the Reception area and building are secure.
- Keep our computer database up to date and accurate.
- Respond to internal and external emails in an appropriate manner, adhering to Practice policies.
- Comply with Health and Safety requirements at all times.
- Attend Practice team meetings and training sessions as scheduled.
- Provide occasional cover across Patient Services to support Medical Secretaries and other Administrative staff.
About Us
Bourne Galletly Practice is a close-knit team that values hard work, support, and approachability. We enjoy a great reputation locally and have been rated 'Outstanding' in our recent CQC Inspection. We're a demanding but rewarding role that offers high job satisfaction.
What We Offer
- Company pension
- On-site parking
How to Apply
Please submit your application by [Application Deadline].
