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Resource Coordinator

2 months ago

Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time
Resource Controller Opportunity

We are working in partnership with a well-established facilities and maintenance business to find a skilled Resource Controller to join their team in Portsmouth.

About the Role

As a Resource Controller, you will be responsible for allocating trade operatives, contractors, and sub-contractors to complete services and repairs within properties. Your primary focus will be on scheduling appointments for planned work, while also managing emergency call-outs when necessary.

Key Responsibilities
  • Work closely with a team of Resource Controllers to ensure efficient and effective resourcing of repair appointments and materials deliveries.
  • Schedule repair appointments based on operative skills, availability, and locality to minimize travel time and idle time.
  • Plan ahead for future appointments, identifying potential issues that could impact meeting deadlines.
  • Build and maintain relationships with trades operatives and sub-contractors.
  • Manage relationships with suppliers of materials and third parties.
  • Organize and plan work to be completed within agreed deadlines.
  • Monitor job management system screens to ensure timely action is taken when required.
  • Ensure a deep understanding of the end-to-end process of delivering excellent customer service.
  • Capture and report issues affecting customer service, feeding back to the Lead Resource Controller for resolution.
  • Assist with capturing key management data to understand service performance and identify areas for improvement.
Requirements
  • Comfortable working in a dynamic environment with a level head and ability to adapt to change.
  • Strong communication skills and experience.
  • Able to prioritize and manage multiple tasks simultaneously.
  • Good computer skills in MS Office.
  • Self-motivated and proactive in identifying development needs.
Desirable
  • Basic knowledge of building maintenance trades and tasks/activities.
  • Understanding of the Portsmouth City area.
  • Experience in an operational/logistical resourcing role.