Resource Coordinator

2 weeks ago

Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time
Resource Controller Job Description

We are seeking a skilled Resource Controller to join our team at Dynamite Recruitment Solutions Ltd in Portsmouth. As a key member of our facilities and maintenance business, you will play a crucial role in ensuring the efficient allocation of trade operatives, contractors, and sub-contractors to complete services and repairs within properties.

Key Responsibilities:
  • Scheduling Appointments: You will be responsible for scheduling appointments for planned work to be completed, ensuring that operatives are allocated based on their skills, availability, and locality to the jobs.
  • Operative Allocation: You will work closely with a team of Resource Controllers to ensure efficient and effective resourcing of repair appointments and materials deliveries.
  • Relationship Building: You will build and maintain long-standing relationships with trades operatives and sub-contractors, as well as manage relationships with suppliers of materials and third parties.
  • Work Planning: You will assist in planning ahead for future appointments, be aware of any issues that could prevent you from meeting the appointments, and raise concerns with the Resource Controller.
  • Job Management: You will monitor the job management system screens to ensure that when a job requires action, you take it, or if uncertain, pull on the Resource Controller for assistance.
  • Customer Service: You will ensure that issues or concerns affecting great customer service are captured and feedback to the Lead Resource Controller to ensure it gets acted upon and resolved.
  • Service Performance: You will assist with capturing key management data to understand service performance, highlighting any issues or trends and areas of improvement, feeding this back to the management team to act on.
Requirements:
  • Dynamic Environment: You will be comfortable in a dynamic and evolving environment, demonstrating a level head to the team and enjoying the challenge.
  • Strong Communications: You will have strong communications skills and experience.
  • Organizational Skills: You will be able to organize and prioritize jobs to meet appointment times.
  • Computer Skills: You will have good computer skills in MS Office.
  • Self-Management: You will be able to self-manage and be self-motivated, with a desire to solve problems and eliminate waste.
  • Direction and Feedback: You will be able to take direction from your line manager and the office supervisors and provide updates and feedback.
  • Development Needs: You will be proactive in identifying your development needs and doing something to overcome them.

Desirable: Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group, understanding of the Geographical Portsmouth City area, and worked in an operational/logistical resourcing role.

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