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Maintenance Operations Engineer
2 months ago
At Escapade Silverstone, we embody a passion for motorsport and a commitment to providing an unparalleled lifestyle experience. Our establishment is dedicated to honoring the rich heritage of Silverstone while delivering the excitement of both British and international racing.
Our modern facilities include trackside short-term accommodations and a performance-oriented clubhouse, offering guests an intimate view of high-level racing, exquisite dining, and wellness options. We have designed a unique space that harmoniously combines hospitality with the thrill of motorsport, situated right on the edge of the Silverstone racetrack.
JOB PURPOSEThe Facility Maintenance Specialists play a crucial role in ensuring the upkeep and repair of our facilities, equipment, systems, and infrastructure in both residential and public areas. This position involves executing maintenance strategies, addressing repair requirements, and working closely with the Maintenance Manager to maintain operational efficiency.
KEY RESPONSIBILITIES
To deliver an exceptional guest experience through:
Equipment Maintenance: Conduct regular maintenance on machinery, mechanical systems, and equipment to guarantee their effective and safe operation. Identify and rectify issues in mechanical and electrical systems, including HVAC, plumbing, and electrical systems. Collaborate with the maintenance manager to develop and implement preventive maintenance initiatives aimed at reducing equipment downtime and prolonging their operational lifespan.
Communication and Collaboration: Address maintenance requests and emergency situations swiftly and effectively, minimizing disruptions to our operations. Partner with the Maintenance Manager to uphold maintenance standards for both staff and guests. Engage with contractors and vendors to complete maintenance projects efficiently.
Guest Assistance: Deliver friendly and prompt service to guests, addressing their specific requests or concerns with professionalism. Ensure courteous assistance to guests, customers, and employees, responding to inquiries and requests in a timely manner.
Safety and Compliance: Follow safety protocols diligently, including the proper handling of tools, equipment, and chemicals, to maintain a secure working environment. Manage and complete risk assessments and method statements, ensuring all training is current and that equipment complies with site standards.
Sustainability: Actively promote and implement sustainability initiatives as directed by Escapade Silverstone.
The above summary outlines key duties and is not exhaustive. Additional responsibilities may arise that will be considered a reasonable part of the role, and role requirements may evolve over time.
PERFORMANCE RESPONSIBILITIES
Our vision inspires us, and we are driven by our brand values to achieve industry-leading results.
Our Vision: To become a global leader in redefining lifestyle living, establishing new benchmarks in motorsport-inspired hospitality and immersive leisure experiences.
Our Brand Pillars: Escapade Silverstone is a modern architectural marvel, offering breathtaking views of several iconic corners of the circuit. We are not merely a place to stay; we are the premier lifestyle destination for all. By blending the excitement of world-class motorsport with the serenity of the British countryside, we provide contemporary living and exceptional dining experiences, catering to racing enthusiasts, culinary lovers, experience seekers, families, and corporate clients in search of a high-end escape.
Values: Our foundation is built on a passion for motorsport, precision, and a commitment to responsible hospitality. We strive to push boundaries, embrace the unexpected, and create memorable experiences. Sustainability and community engagement are at our core, aiming for a positive impact on our environment and the people we serve. We represent the Silverstone Standard, embodying our brand values, ensuring guests feel secure and valued.
Performance Evaluation: Performance will be assessed through the Personal Development Review (PDR), focusing on:
- Quality of Work
- First Time Fix Rate
- Health and Safety Compliance
KEY RELATIONSHIPS
Escapade Silverstone Guests
Escapade Silverstone Management and Staff
KNOWLEDGE, SKILLS, AND QUALIFICATIONSExperience in a 4-star or 5-star hotel or any other distinctive brand is preferred but not mandatory.
Compliance with health and safety regulations, risk assessments, and method statements is essential.
Relevant qualifications must be current and valid.
A strong, positive guest service approach is required.
Organizational skills and the ability to work both independently and as part of a team are crucial.
Excellent interpersonal skills are necessary.
A good command of the English language is essential; additional languages are a plus.
Maintaining high standards of personal grooming and hygiene while exuding elegance and refinement is expected.
Proficiency in IT systems and software, including Microsoft Office, is required.
A full clean UK driving license is desirable.
AMRT1_UKCT
