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Healthcare Delivery Professional

2 months ago

Cardiff, Cardiff, United Kingdom Medstrom Ltd Full time

About Medstrom Ltd

Medstrom Ltd is a leading provider of medical equipment and services, dedicated to delivering high-quality solutions to healthcare professionals and patients. As a Service Technician, you will play a critical role in ensuring the effective, timely, and efficient delivery of products to customer sites, first-line fault service visits, and repairs against specific service level agreements.

Main Responsibilities

  • Product Delivery and Collection
    • Deliver clean, ready-to-use products to and around customer sites
    • Collect products after use and return to the service location for decontamination
  • Equipment Maintenance and Repair
    • Disinfect, function check, repair, and electrical safety test products
    • Complete records of testing, delivery, and collection
  • Inventory Management and Stock Control
    • Maintain available product stock and spare parts inventory
    • Complete product modifications when required
  • Customer Support and Training
    • Provide product demonstrations and basic training to staff
    • Maintain a clean and tidy work environment

Requirements

  • Qualifications and Experience
    • Mechanical or electrical background desirable, but not essential as full training will be provided
    • Experience of delivery driving and planning routes would be desirable
    • Full UK Driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
  • Personal Requirements
    • A proactive, 'can-do' attitude
    • Excellent customer service and communication skills
    • Ability to work under own initiative, and follow procedures to achieve deadlines
    • Basic PC skills to include email and MS Office
    • DBS Checked (or the willingness to complete one)

Benefits

  • Competitive basic salary of £23,000, with an estimated potential earning of approx. £26,000+ with on-call payments
  • Additional on-call payments
  • Contributory pension scheme
  • 33 days' holiday inclusive of Bank Holidays
  • Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
  • Salary Sacrifice Schemes including Cycle to Work
  • Full induction with great training and support from dedicated team members
  • Receive a treat on your birthday
  • Death in Service benefit
  • Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company