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Club Operations Manager

2 months ago

Milton Keynes, Milton Keynes, United Kingdom WEALDEN LEISURE LIMITED Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at Wealden Leisure Limited. As a key member of our Health Club team, you will be responsible for ensuring the smooth operation of our facilities and providing an exceptional customer experience.

Key Responsibilities
  • **Club Operations**: Oversee the daily opening and closing of the club, ensuring all facilities are secure and ready for use.
  • **Customer Service**: Provide excellent customer service to members and guests, responding to queries and resolving issues in a professional and courteous manner.
  • **Front of House**: Manage the front desk, handling bookings, cash transactions, and sales activities.
  • **Pool Management**: Supervise pool operations, ensuring water quality, safety, and maintenance standards are met.
  • **Staff Management**: Assist in the supervision of staff, providing guidance and support to ensure excellent customer service and club operations.
Requirements
  • **Experience**: Proven experience in a leisure or hospitality environment, with a strong understanding of customer service principles.
  • **Qualifications**: Fitness Level 2 qualification or equivalent, with a desire to pursue further qualifications in leisure operations.
  • **Skills**: Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
What We Offer
  • **Competitive Salary**: Up to £12.04 per hour, depending on experience.
  • **Training and Development**: Opportunities for professional growth and development, including training and certification programs.
  • **Flexible Working Hours**: Casual hours, as and when required, to ensure the smooth operation of our facilities.