Supervisor - Luxury Watch Specialist

6 days ago


Bicester, Oxfordshire, United Kingdom Bicester Village Full time

About the Role

We are seeking a highly motivated and experienced Supervisor to join our team at Bicester Village. As a Supervisor, you will be responsible for ensuring that our customers receive the best possible experience in our store.

Key Responsibilities

  • Greet and engage with customers, providing exceptional customer service and ensuring a positive shopping experience.
  • Support the Store Management team in achieving sales targets and improving customer satisfaction.
  • Develop and implement effective sales strategies to drive sales growth and increase customer loyalty.
  • Manage and maintain a high level of product knowledge, staying up-to-date with new products and services.
  • Collaborate with colleagues to achieve team goals and objectives.
  • Contribute to the development and implementation of visual merchandising displays and store layouts.
  • Participate in ongoing training and development to enhance skills and knowledge.
  • Perform other duties as required to support the smooth operation of the store.

Requirements

  • Proven track record in a customer-facing role, with experience in sales and customer service.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent product knowledge and understanding of luxury watch sales and service.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach.
  • Strong negotiation and problem-solving skills, with the ability to handle customer complaints and issues.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.

About Us

Bicester Village is a leading luxury shopping destination, offering a unique and exclusive shopping experience to our customers. We are committed to providing exceptional customer service and creating a welcoming and inclusive environment for all our customers and colleagues.

Benefits

  • Competitive salary and commission structure.
  • Private healthcare and dental insurance.
  • Competitive pension scheme.
  • Holiday scheme, with increasing annual leave.
  • Cycle to work scheme.
  • Employee Assistant programme.
  • Income Protection.
  • Life Assurance.
  • Extensive group discounts.


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