Medical Receptionist

We are seeking a highly skilled and organized Medical Receptionist to join our team at ELM Alliance LTD. As a Medical Receptionist, you will play a vital role in providing exceptional patient care and administrative support to our healthcare team.

• Provide administrative support to the healthcare team, ensuring the highest standards of care for all patients.
• Manage patient records, appointments, and correspondence in a timely and accurate manner.
• Ensure the smooth operation of the surgery, including maintaining stock levels, managing equipment, and adhering to infection control guidelines.
• Provide health education and support to patients, directing them to the best service for their needs.
• Contribute to the development of the practice, participating in quality improvement initiatives and contributing to the practice development plan.

• Diary management/booking of all appointments
• Liaising with all patients, visitors, consultants and users of the surgery.
• General administrative duties such as emailing, filing, posting of letters, notes preparation, prescriptions and daily workload.
• Responsible for incoming/outgoing post.
• Friendly and knowledgeable patient service of the highest standards, greeting all patients and create a pleasant and relaxed atmosphere for patients.
• Ensure reception and waiting areas are kept tidy and clean at all times.
• Obtain all patient details promptly and accurately and maintain accurate patient registration from database.
• Answer all telephone calls promptly.
• Book and manage all appointments, manage delays and conflicts between appointments
• To chaperone for patients.
• Scanning and coding of documents.
• Prescription management with the clinical staff and pharmacists.
• Participation in clinics, such as organisation of immunisations and vaccinations.
• Able to support the Manager in the finance, reporting and claims processes, ensuring entries are coded correctly.
• Working as a wider team across the PCN to support the covid response.
• Assisting with the setting up/closing up of the service including the setting up clinical rooms and ensuring that all clinical equipment trays have sufficient stocked for the full shift.
• Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy.

• Experience and understanding of the GP Practice environment, including in terms of systems and processes, and particularly with regards to confidentiality.
• A commitment to maintaining your skills and knowledge, to ensure our patients receive the best service.
• Good accuracy in terms of record keeping.
• Excellent communication and problem-solving skills.
• Excellent time management skills/ability to work to deadlines.
• A flexibility to work outside of core office hours, for extended hours purposes on rotation.
• Ability to work as a team.