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Customer Service and Community Coordinator
2 months ago
Customer Service and Community Co-ordinator
**About the Role**
We are seeking a highly skilled Customer Service and Community Co-ordinator to join our Wates team within our responsive maintenance division. As a key member of our team, you will be responsible for leading and supporting our Customer Service team in delivering excellent operational delivery and supply chain management.
**Key Responsibilities**
* Champion continual improvement to achieve excellent operational delivery and supply chain management
* Develop and maintain excellent customer relationships
* Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service
* Lead a team of planners and administrators to maximise productivity, efficiencies and effectiveness ensuring that team adhere to company policies and procedures
* Support the Contract Lead to deliver a quality, customer focussed, profitable and safe business
**Requirements**
We are looking for a Co-ordinator with experience managing scheduling and/or administrative teams in the maintenance sector as well as an advanced skill level in Microsoft Excel and Word. To be successful in this role, you will be a strong communicator with drive and determination to deliver high quality customer service as well as solid management skills to motivate and develop a team.
**About Wates**
Wates is one of the UK's leading family-owned development, building and property maintenance companies. Our mission is to create thriving places, protect nature and take action on climate change, and create opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.
