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Customer Communications Director
2 months ago
About the Role:
We are seeking a highly skilled Customer Communications Manager to join our team at Vanquis Bank. As a key member of our organization, you will play a crucial role in developing and championing our customer vision and strategy.
Key Responsibilities:
- Communications Strategy: Develop and implement a Group-wide customer communications strategy, ensuring compliance with regulatory requirements and delivering consistently good customer outcomes.
- Customer Experience: Work in partnership with stakeholders to understand, measure, and improve all aspects of the customer experience throughout the customer communications lifecycle.
- Vulnerable Customers: Establish and implement a Group-wide vulnerable customers communications strategy, ensuring fair and appropriate treatment of vulnerable customers.
Requirements:
- Demonstrable integrity and passion for customers.
- Experience in developing and delivering fully integrated communications programs.
- Strong commercial understanding and business acumen.
- Excellent communication skills, both written and oral.
- Strong leadership experience in communications or related fields.
What We Offer:
- Competitive salaries and benefits.
- A range of training and development opportunities.
- A supportive and inclusive work environment.
About Us:
Vanquis Bank is a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers. Our purpose is to deliver caring banking, enabling our customers to make the most of life's opportunities.
