Customer Service Representative

4 weeks ago


Petersfield, Hampshire, United Kingdom V3 Recruitment Full time

Job Description:

V3 Recruitment is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service and maintaining the highest quality standards.

Key Responsibilities:

  • Communicate with customers via telephone or email to process new orders and provide lead times and delivery information.
  • Proactively contact customers to update them on awaiting orders.
  • Answer customer enquiries via telephone and email.
  • Plan, prioritise and maintain a busy workload efficiently.
  • Responsible for order follow-up and processing returns.
  • Responsible for your own customer accounts and attending internal Service meetings.
  • Work closely with other departments to ensure customer's service needs are exceeded.
  • Be flexible and supportive to the rest of the team and offer help where needed, especially during peak periods.

Working Hours: Monday - Thursday 8am - 5pm, Friday 8am - 4pm. Salary: £24,000 per annum. Temporary position with potential for permanence.



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