Customer Service Representative
4 weeks ago
Job Description:
V3 Recruitment is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service and maintaining the highest quality standards.
Key Responsibilities:
- Communicate with customers via telephone or email to process new orders and provide lead times and delivery information.
- Proactively contact customers to update them on awaiting orders.
- Answer customer enquiries via telephone and email.
- Plan, prioritise and maintain a busy workload efficiently.
- Responsible for order follow-up and processing returns.
- Responsible for your own customer accounts and attending internal Service meetings.
- Work closely with other departments to ensure customer's service needs are exceeded.
- Be flexible and supportive to the rest of the team and offer help where needed, especially during peak periods.
Working Hours: Monday - Thursday 8am - 5pm, Friday 8am - 4pm. Salary: £24,000 per annum. Temporary position with potential for permanence.
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