Civil Supervisor

4 days ago

Watford, Hertfordshire, United Kingdom M Group Services Limited TA Morrison Telecom Services Full time
Civil Supervisor Job Description

We are seeking an experienced Civil Supervisor to oversee various projects and ensure the effective execution of work on the Openreach network.

This role will involve managing field engineers and ensuring quality service is being performed. The successful candidate will be responsible for co-ordination, delegation, supervision & quality control of onsite works, including responsibility for performance, and role model the desired behaviours that best reflect the values of M Group Services Limited T/A Morrison Telecom Services.

Key Responsibilities:
  • Work in conjunction with Regional Coordinators to ensure all estimates have suitable start dates, with allocated resources and dependencies in line with project plans.
  • Responsible for on the day delivery of all works within the region in a Safe, Quality and On Time manner.
  • Identify areas for improvement at a supplier level providing feedback to the management team.
  • Attend planned supplier CRMs when requested and provide support to help them succeed in delivery.
  • Support the delivery of the business units KPIs, identifying area for improvements against the key measures to continual improve supplier performance.
  • Support Suppliers achieve key objectives and goals implemented by management.
  • Stakeholder management within the customer base at operational level.
  • Work in conjunction with MTS Coordinators to identify areas of success and improvement. Attending stakeholder calls.
  • Have an awareness of financial impact relating to performance and compliance.
  • Provide direction and governance through the supply chain to deliver improvements in line with any agreed street-works, quality or safety improvement plans.
  • Manage HA stakeholders and attend relevant street-works meetings as and when required.
  • Feedback risk to the management team in line with our KPIs and strategy.
  • Sponsor and support new ways of working which would improve delivery and service then support any activities being undertaken to implement change.
  • General coaching & support (supplier management)
  • Working collaboratively & in line with MTS/OR policies
  • Embed works mobile and whereabouts adherence with our supply chain.
  • Ensure supplier resource, commitments are in place as per works volume, business critical items.
Performance Measures:
  • Safety- Target zero LTIs and meet all other prescribed targets.
  • Quality as per contractual dashboard.
  • Quality as per agreed reduction plans.
  • Street-works as per the Street-works Performance Dashboard
  • Supplier Performance and Compliance as per the Supplier Performance Dashboard
  • BDUK/SEP Delivery as agreed with MTS Project team. Right first time, on time.
  • ONSA Performance as agreed with MTS Project team. Right first time, on time.
  • Fibre City Delivery performance, commissioning programme, right first time, on time.
Requirements:
  • A proven track record of working at a Senior Supervisory level within the Telecoms Industry or other similar utilities would be advantageous.
  • Ability to provide management to field based teams working remotely
  • A basic understanding of both financial and commercial activities and dependencies.
  • Ability to understand and implement agreed plans which support the needs of the business and support operational effectiveness.
  • The ability to work collaboratively with Stakeholders both within the client arena and the supply chain.
  • An ability to understand and operate within a process driven environment.
  • A strong technical background across multiple disciplines that are relevant to projects being overseen is necessary.

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