Refugee Resettlement Support Specialist

7 days ago

Watford, United Kingdom Migrant Help Full time
About Migrant Help

Migrant Help is a leading charity that has been delivering support and advice services to migrants across the UK since 1963. Our vision is for a global society that protects migrants, treats them with respect, and enables them to reach their full potential.

We foster a culture in which equality, diversity, and inclusion are recognised, valued, and encouraged. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

The Role

The Refugee Resettlement Support Assistant will play a crucial role within the Migrant Help Refugee Resettlement team, providing light-touch, continued support to refugees who have reached a level of stability and independence.

The successful candidate will ensure the ongoing integration and well-being of clients by conducting periodic check-ins, addressing emerging issues, and facilitating access to community resources and services.

Key Responsibilities
  1. Conduct periodic assessments to ensure clients' continued progress and identify any new or emerging needs
  2. Provide tailored advice and support on an ongoing basis, ensuring clients are well-integrated into their communities
  3. Assist clients with accessing ongoing services such as healthcare, education, and employment
  4. Facilitate client referrals to specialised services as needed, maintaining strong connections with local service providers
  5. Conduct regular check-ins with clients through home visits, phone calls, or digital communications
  6. Maintain accurate and up-to-date case notes and records, ensuring all interactions and interventions are documented
  7. Provide emotional support and practical advice to clients, helping them navigate cultural and systemic challenges
  8. Organise and participate in community activities and events to promote social integration and community cohesion
  9. Collaborate with interpreters, volunteers, and other team members to deliver comprehensive and effective support
  10. Conduct property inspections and ensure clients' living conditions meet safety and health standards
  11. Respond promptly to emergencies and urgent client needs, coordinating with relevant services as necessary
  12. Participate in team meetings, training sessions, and continuous professional development activities
  13. Provide feedback and report on client progress to supervisors and relevant stakeholders
  14. Advocate on behalf of clients to ensure their needs and rights are recognised and addressed by service providers and authorities
  15. Work closely with Tier 1 Advisers to facilitate the smooth transition of clients from intensive to lighter support
  16. Contribute to the facilitation of group workshops on various topics, such as budgeting, job search skills, and understanding UK systems and culture
Requirements
  • Awareness of cultural sensitivity and competence in working with diverse populations
  • Understanding of trauma-informed care and approaches to supporting individuals who have experienced significant trauma with proficiency in safeguarding practices and procedures
  • Demonstrable experience in a support or advisory role, preferably within refugee resettlement or social services
  • Ability to think critically and creatively to solve problems and address the unique challenges faced by refugees
  • Ability to build and maintain positive relationships with clients, colleagues, and external stakeholders

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